Effective communication

CCC / 04 · 05 · 20

Understood as the ability to listen and assertively express ideas, concerns and needs that improves understanding between people, thus helping decision-making and the construction of satisfactory agreements in a negotiation. Effective communication avoids and / or reduces the intensity of some conflicts, since it clarifies the interests, needs, and expectations of each party, thus facilitating compliance with the commitments made.

Strengthened skills:

  • Identification and expression of own needs and interests.
  • Empathetic listening to the needs and interests of others.
  • Assertive expression of emotions.
  • Cultivation of long-term relationships.
  • Facing situations with people whose treatment is difficult.
  • Conflict resolution for poor communication.

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