Understood as the ability to listen and assertively express ideas, concerns and needs that improves understanding between people, thus helping decision-making and the construction of satisfactory agreements in a negotiation. Effective communication avoids and / or reduces the intensity of some conflicts, since it clarifies the interests, needs, and expectations of each party, thus facilitating compliance with the commitments made.

Strengthened skills:

• Identification and expression of own needs and interests.
• Empathetic listening to the needs and interests of others.
• Assertive expression of emotions.
• Cultivation of long-term relationships.
• Facing situations with people whose treatment is difficult.
• Conflict resolution for poor communication.